FAQs


General Information

Question Q1: What types of candles does GAMMBAZ offer?
Answer

GAMMBAZ offers a variety of candles, including scented candles, soy candles, and decorative candles designed to enhance any space.

Question Q2: Are GAMMBAZ candles made from natural ingredients?
Answer

Yes, our candles are made from high-quality, ingredients, soy wax and fragrance oils, ensuring a clean and eco-friendly burn.


Usage & Care

Question Q3: How do I properly burn my GAMMBAZ candle?
Answer

To ensure an even burn, trim the wick to 1/4 inch before each use, burn the candle for at least 2 hours during the first use, and avoid burning for more than 4 hours at a time.

Question Q4: How can I maximize the lifespan of my GAMMBAZ candle?
Answer

Keep the wick trimmed, avoid drafts, and allow the wax to melt completely across the top surface to prevent tunneling.

Question Q5: What should I do if my candle produces soot?
Answer

Soot can occur if the wick is too long. Ensure the wick is trimmed to 1/4 inch before each burn and avoid burning the candle in a drafty area.


Safety

Question Q6: Are GAMMBAZ candles safe to use around pets and children?
Answer

While our candles are made with non-toxic ingredients, and FDA approved fragrances, always supervise candles when burning and keep them out of reach of pets and children.

Question Q7: What should I do if a candle flame becomes too high?
Answer

Extinguish the candle, allow it to cool, trim the wick to 1/4 inch, and relight it.


Custom Orders and Shipping

Question Q8: Can I place a custom order for a special event?
Answer

Yes, Gammbaz offers custom orders for special events such as weddings, parties, and corporate gifts. Please contact us for more details.

Question Q9: How long will it take to receive my order?
Answer

Standard shipping times are between 5-7 business days. Custom orders may take longer; specific timelines will be provided at the time of order confirmation.


Returns and Exchanges

Question Q10: What is GAMMBAZ's return policy?
Answer

If you're not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, provided the candle is unused and in its original packaging, delivery charges will apply.

Question Q11: How do I return a candle?
Answer

Please contact our customer service team with your order number to initiate a return. We will provide you with return instructions.